1. An overview of data
The following information will provide you
with an easy to navigate overview of what will happen with yourpersonal data when you visit our website.
The term “personal data” comprises all data that can be used topersonally identify you. For detailed
information about the subject matter of data protection, please consultour Data Protection Declaration,
which we have included beneath this copy.
Data recording on our website
Who is the responsible party for the recording of data on
this website (i.e. the “controller”)?
The data on this website is processed by the
operator of the website, whose contact information is availableunder section “Information Required by
Law” on this website.
How do we record your data?
We collect your data as a result of your sharing of your data
with us. This may, for instance be information you enter into our contact form.
Our IT systems
automatically record other data when you visit our website. This data comprises primarily technical
information (e.g. web browser, operating system or time the site was accessed). This information
isrecorded automatically when you access our website.
What are the purposes we use your data for?
A portion of the information is generated to
guarantee the error free provision of the website. Other data may be used to analyse your user patterns.
What rights do you have as far as your information is
You have the right to receive information
about the source, recipients and purposes of your archived personal data at any time without having to
pay a fee for such disclosures. You also have the right to demand that your data are rectified, blocked
or eradicated. Please do not hesitate to contact us at any time under the address disclosed in section
“Information Required by Law” on this website if you have questions about this or any other data
protection related issues. You also have the right to log a complaint with the competent supervising
Moreover, under certain circumstances, you have the right to demand the restriction of
the processing ofyour personal data. For details, please consult the Data Protection Declaration under
section “Right toRestriction of Data Processing.”
2. General information and
The operators of this website and its pages
take the protection of your personal data very seriously. Hence, we handle your personal data as
confidential information and in compliance with the statutory data protection regulations and this Data
Whenever you use this website, a variety of personal information will be
collected. Personal data comprises data that can be used to personally identify you. This Data Protection
Declaration explains which data we collect as well as the purposes we use this data for. It also explains
how, and for which purpose the information is collected.
We herewith advise you that the
transmission of data via the Internet (i.e. through email communications)may be prone to security gaps.
It is not possible to completely protect data against third party access.
Information about the responsible party (referred to as
the “controller” in the GDPR)
The data processing controller on this website
Swiss Marketing Systems Germany GmbH
Geschäftsführung: Herr Anh Tu Ta
Telefon: +49 2161 5735502
E-Mail: support [at] mailflatrate.com
controller is the natural person or legal entity that single-handedly or jointly with others
makesdecisions as to the purposes of and resources for the processing of personal data (e.g. names, email
Revocation of your consent to the processing of data
A wide range of data processing transactions
are possible only subject to your express consent. You can also revoke at any time any consent you have
already given us. To do so, all you are required to do is sent us an informal notification via email.
This shall be without prejudice to the lawfulness of any data collection that occurred prior to your
Right to object to the collection of data in special
cases; right to object to direct advertising (Art. 21 GDPR)
In the event that data are processed on the basis of Art. 6
Sect. 1 lit. e or f GDPR, you have the right to at any time object to the processing of your personal
data based on grounds arising from your unique situation. This also applies to any profiling based on
these provisions. To determine the legal basis, on which any processing of data is based, please consult
this Data Protection Declaration. If you log an objection, we will no longer process your affected
personal data, unless we are in a position to present compelling protection worthy grounds for the
processing of your data, that outweigh your interests, right sand freedoms or if the purpose of the
processing is the claiming, exercising or defence of legal entitlements (objection pursuant to Art. 21
Sect. 1 GDPR).
If your personal data is being processed in order to engage in direct advertising, you
have the right to at any time object to the processing of your affected personal data for the purposes of
such advertising. This also applies to profiling to the extent that it is affiliated with such direct
advertising. If you object, your personal data will subsequently no longer be used for direct advertising
purposes (objection pursuant toArt. 21 Sect. 2 GDPR).
Right to log a complaint with the competent supervisory
In the event of violations of the GDPR, data
subjects are entitled to log a complaint with a supervisory agency, in particular in the member state
where they usually maintain their domicile, place of work or at the place where the alleged violation
occurred. The right to log a complaint is in effect regardless of any other administrative or court
proceedings available as legal recourses.
Right to data portability
You have the right to demand that we hand over
any data we automatically process on the basis of your consent or in order to fulfil a contract be handed
over to you or a third party in a commonly used, machine readable format. If you should demand the direct
transfer of the data to another controller, this will be done only if it is technically feasible.
SSL and/or TLS encryption
For security reasons and to protect the
transmission of confidential content, such as purchase orders or inquiries you submit to us as the
website operator, this website uses either an SSL or a TLS encryption programme. You can recognise an
encrypted connection by checking whether the address line of the browser switches from “http://” to
“https://” and also by the appearance of the lock icon in the browser line.
If the SSL or TLS
encryption is activated, data you transmit to us cannot be read by third parties.
Encrypted payment transactions on this website
If you are under an obligation to share your
payment information (e.g. account number if you give us the authority to debit your bank account) with us
after you have entered into a fee-based contract with us, this information is required to process
Payment transactions using common modes of paying (Visa/MasterCard, debit to your bank
account) are processed exclusively via encrypted SSL or TLS connections. You can recognise an encrypted
connection by checking whether the address line of the browser switches from “http://” to “https://” and
also by the appearance of the lock icon in the browser line.
If the communication with us is
encrypted, third parties will not be able to read the payment information you share with us.
Information about, blockage, rectification and
eradication of data
Within the scope of the applicable statutory
provisions, you have the right to at any time demand information about your archived personal data, their
source and recipients as well as the purpose of the processing of your data. You may also have a right to
have your data rectified, blocked or eradicated. If you have questions about this subject matter or any
other questions about personal data, please do not hesitate to contact us at any time at the address
provided in section “Information Required by Law.”
Right to demand processing restrictions
You have the right to demand the imposition of
restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at
any time at the address provided in section “InformationRequired by Law.” The right to demand restriction
of processing applies in the following cases:
* In the event that you should dispute the
correctness of your data archived by us, we will usually need some time to verify this claim. During the
time that this investigation is ongoing, you have the right to demand that we restrict the processing of
your personal data.
* If the processing of your personal data was/is conducted in an unlawful
manner, you have the option to demand the restriction of the processing of your data in lieu of demanding
the eradication of this data.
* If we do not need your personal data any longer and you need it
to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the
processing of your personal data instead of its eradication.
* If you have raised an objection
pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other.
As long as it has not been determined whose interests prevail, you have the right to demand a restriction
of the processing of your personal data.
If you have restricted the processing of your personal
data, these data – with the exception of their archiving –may be processed only subject to your consent
or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or
legal entities or for important public interest reasons cited by the European Union or a member state of
Rejection of unsolicited emails
We herewith object to the use of contact
information published in conjunction with the mandatory information to be provided in section
“Information Required by Law” to send us promotional and information material that we have not expressly
requested. The operators of this website and its pages reserve the express right to take legal action in
the event of the unsolicited sending of promotional information, for instance via SPAM messages.
3. Recording of data on our
In some instances, our website and its pages
use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. The
purpose of cookies is to make our website more user friendly, effective and more secure. Cookies are
small text files that are placed on your computer and stored by your browser.
Most of the cookies
we use are so-called “session cookies.” They are automatically deleted after your leave our site. Other
cookies will remain archived on your device until you delete them. These cookies enable us to recognise
your browser the next time you visit our website.
You can adjust the settings of your browser to
make sure that you are notified every time cookies are placed and to enable you to accept cookies only in
specific cases or to exclude the acceptance of cookies for specific situations or in general and to
activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the
functions of this website may be limited.
Cookies that are required for the performance of the
electronic communications transaction or to provide certain functions you want to use (e.g. the shopping
cart function), are stored on the basis of Art. 6 Sect. 1 lit.f GDPR. The website operator has a
legitimate interest in storing cookies to ensure the technically error free and optimised provision of
the operator’s services. If other cookies (e.g. cookies for the analysis of your browsing patterns)
should be stored, they are addressed separately in this Data Protection Declaration.
Server log files
The provider of this website and its pages
automatically collects and stores information in so-called server log files, which your browser
communicates to us automatically. The information comprises:
* The type and version of browser
* The used operating system
* Referrer URL
* The hostname of the accessing computer
* The time of the server inquiry
* The IP address
This data is not merged with other
This data is recorded on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of
the website has a legitimate interest in the technically error free depiction and the optimization of the
operator’s website. In order to achieve this, server log files must be recorded.
If you submit inquiries to us via our contact form, the
information provided in the contact form as well as any contact information provided therein will be
stored by us in order to handle your inquiry and in the event that we have further questions. We will not
share this information without your consent.
Hence, the processing of the data entered into the
contact form occurs exclusively based on your consent(Art. 6 Sect. 1 lit. a GDPR). You have the right to
revoke at any time any consent you have already given us.To do so, all you are required to do is sent us
an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data
collection that occurred prior to your revocation.
The information you have entered into the
contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the
archiving of data or if the purpose for which the information is being archived no longer exists (e.g.
after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory
legal provisions – in particular retention periods.
Request by email, phone or fax
If you contact us by email, phone or fax, your request,
including all resulting personal data (name, request) will be stored and processed by us for the purpose
of processing your request. We do not pass these data on without your consent.
The processing of
these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a
contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing
is based on your consent (Article 6 (1) a GDPR) and/or on our legitimate interests (Article 6 (1) (f)
GDPR), since we have a legitimate interest in the effective processing of requests addressed to us.
data sent by you to us via contact requests remain with us until you request us to delete, revoke your
consent to the storage or the purpose for the data storage lapses (e.g. after completion of your
request).Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
Compulsory information according to Art. 13 DSGVO
In the case of initial contact by email, we
are obliged under Art. 12, 13 GDPR to provide you with the following data protection mandatory
information: If you contact us by email, we process your personal data only insofar 6 (1) (f) GDPR), you
have consented to the processing of data (Article 6 (1) (a) GDPR), the processing for the initiation,
justification, content design or Change of a legal relationship between you and us is required (Article 6
(1) (b) GDPR) or any other legal standard permits processing. Your personal data will remain with us
until you request us to delete it, revoke your consent to the storage or the purpose for the data storage
is omitted (for example, after completion of your request). Mandatory statutory provisions - in
particular tax and commercial retention periods - remain unaffected. You have the right at any time to
receive information about the origin, recipient and purpose of your stored personal data free of charge.
You also have a right of opposition, data portability and the right of appeal to the appropriate
regulatory authority. You may also request the rectification, blocking, deletion and, under certain
circumstances, the restriction of the processing of your personal data.
For details, please refer
on our website: https://www.mailflatrate.com/en/privacy-policy
Registration on this website
You have the option to register on our website
to be able to use additional website functions. We shall use the data you enter only for the purpose of
using the respective offer or service you have registered for. The required information we request at the
time of registration must be entered in full. Otherwise we shall reject the registration.
notify you of any important changes to the scope of our portfolio or in the event of technical
modifications, we shall use the e-mail address provided during the registration process.
process the data entered during the registration process on the basis of your consent (Art. 6 Sect. 1
lit. a GDPR). You have the right to revoke at any time any consent you have already given us. To do so,
all you are required to do is sent us an informal notification via e-mail. This shall be without
prejudice to the lawfulness of any data collection that occurred prior to your revocation.
data recorded during the registration process shall be stored by us as long as you are registered on our
website. Subsequently, such data shall be deleted. This shall be without prejudice to mandatory statutory
Processing of data (customer and contract data)
We collect, process and use personal data only
to the extent necessary for the establishment, content organization or change of the legal relationship
(data inventory). These actions are taken on the basis of Art. 6 Sect. 1 lit. b GDPR, which permits the
processing of data for the fulfilment of a contract or pre-contractual actions. We collect, process and
use personal data concerning the use of our website (usage data) only to the extent that this is
necessary to make it possible for users to utilize the services and to bill for them.
collected customer data shall be eradicated upon completion of the order or the termination of the
business relationship. This shall be without prejudice to any statutory retention mandates.
Data transfer upon closing of contracts for services and
We share personal data with third parties only
if this is necessary in conjunction with the handling of the contract; for instance, with the financial
institution tasked with the processing of payments.
Any further transfer of data shall not occur
or shall only occur if you have expressly consented to the transfer. Any sharing of your data with third
parties in the absence of your express consent, for instance for advertising purposes, shall not occur.
basis for the processing of data is Art. 6 Sect. 1 lit. b GDPR, which permits the processing of data for
the fulfilment of a contract or for pre-contractual actions.
4. Analysis tools and
Live chat application Tawk.to
website uses the chat features of the provider tawk.to. Cookies are required to use this feature. tawk.to
is an external service provider that allows me to chat and manage it. By using the chat you automatically
use the services of tawk.to. All data you enter in the chat window will be transferred to tawk.to and
stored there. Unless you disclose any personal information (eg correct name, email address, phone number,
etc.) in the chat, I can not make any conclusions about your person. Data stored by tawk.to include: chat
history, given name, IP address at the time of the chat, and country of origin. These data will not be
disclosed to third parties and are for protection and internal statistics only. By using the chat, you
This website utilizes Hotjar. The provider is
Hotjar Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta,
is a tool used to analyse your user patterns on our website. Hotjar allows us to for instance record your
mouse and scroll movements as well as your click. During this process, Hotjar also has the capability to
determine how long your cursor remained in a certain position. Based on this information, Hotjar compiles
so-called Heatmaps, that make possible to determine which parts of the website the website visitor
reviews with preference.
We are also able to determine how long you have stayed on a page of our
website and when you left. We can also determine at which point you suspended making entries into a
contact form (so-called conversion funnels).
Furthermore, Hotjar can be deployed to obtain direct
feedback from website visitors. This function aims at the improvement of the website offerings of the
computer and stored by your browser. Their purpose is to make our website presentation more user
friendly, more effective and more secure. These cookies allow us to in particular determine if our
website was used with a certain device or if the functions of Hotjar have been deactivated for the
respective browser. Hotjar cookies will remain on your device until you delete them.
You can set
up your browser in such a manner that you will be notified anytime cookies are placed and you can permit
cookies only in certain cases or exclude the acceptance of cookies in certain instances or in general and
you can also activate the automatic deletion of cookies upon closing of the browser. If you deactivate
cookies, the functions of this website may be limited.
The use of Hotjar and the storage of the
Hotjar cookies are based on Art. 6 Sect. 1 lit. f GDPR. The website operator has a legitimate interest in
the analysis of user patterns, in order to optimize the operator’s web offerings and advertising.
Deactivation of Hotjar
If you would like to deactivate the recording
of data by Hotjar, please click on the link below and follow the instructions provided under the link: https://www.hotjar.com/opt-out
keep in mind that you will have to separately deactivate Hotjar for every browser and every device.
more detailed information about Hotjar and the data to be recorded, please consult the Data Privacy
Declaration of Hotjar under the following link: https://www.hotjar.com/privacy
Contract data processing
We have entered into a contract data
processing agreement with Hotjar to implement the stringent European Data Protection Regulations.
We use on this website the Facebook Pixel of Facebook, a
social media network of Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2
The code implemented on this page can evaluate the behavior of visitors who
have come to this website from a Facebook ad. This can be used to improve Facebook ads and this
information is collected and stored by Facebook. The collected data is not visible to us but can only be
used within the scope of advertising advertisements. The use of the Facebook pixel code also sets
By using the Facebook pixel, the visit to this website Facebook is communicated, so that
visitors get to see matching ads on Facebook. If you have a Facebook account and are logged in, the visit
to this website will be associated with your Facebook user account.
How the Facebook pixel is used
for advertising campaigns, you will learn https://www.facebook.com/business/learn/facebook-ads-pixel
can see your ad settings on Facebook https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
if you are logged in to Facebook. On http://www.youronlinechoices.com/de/praferenzmanagement/
manage your preferences for usage-based online advertising. You can disable or enable many providers at
once or make settings for individual providers.
More information about Facebook's data policy
can be found onhttps://www.facebook.com/policy.php
If you would like to subscribe to the
newsletter offered on this website, we will need from you an email address as well as information that
allow us to verify that you are the owner of the email address provided and consent to the receipt of the
newsletter. No further data shall be collected or shall be collected only on a voluntary basis. We shall
use such data only for the sending of the requested information and shall not share such data with any
The processing of the information entered into the newsletter subscription form
shall occur exclusively on the basis of your consent (Art. 6 Sect. 1 lit. a GDPR). You may revoke the
consent you have given to the archiving of data, the email address and the use of this information for
the sending of the newsletter at any time, for instance by clicking on the "Unsubscribe" link
in the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions
that have taken place to date.
The data you archive with us for the purpose of the newsletter
subscription shall be archived by us until you unsubscribe from the newsletter. Once you cancel your
subscription to the newsletter, the data shall be deleted. This shall not affect data we have been
archiving for other purposes.
6. Payment service providers
PayPal und Stripe
Among other options, we offer payment via
PayPal and Stripe on our website. The provider of this payment processing service is PayPal (Europe)
S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”)
and Stripe, Inc., 185 Berry Street, Suite 550, San Francisco, CA 94107, USA (hereinafter referred to as
If you choose payment via PayPal or Stripe, we will share the payment information you
enter with PayPal or Stripe.
The legal basis for the sharing of your data with PayPal is Art. 6
Sect. 1 lit. a GDPR (consent) as well as Art. 6 Sect. 1 lit. b GDPR (processing for the fulfilment of a
contract). You have the option to at any time revoke your consent to the processing of your data. Such a
revocation shall not have any impact on the effectiveness of data processing transactions that occurred
in the past.