Anti-Spam Policy

mailflatrate is obliged to adhere to not sending spam. The sending of unsolicited e-mails may impair the deliverability of the mailflatrate service. Of course, mailflatrate does not want this, because our goal is always to ensure that your mailings reach your recipients as well. Therefore we ask you to adhere to our anti-spam guidelines. Some of the points listed here can also be found in our General Terms and Conditions, which you must agree to in order to use mailflatrate. Here we have listed all the important points regarding anti-spam guidelines for you once again.

General Rules

(valid for all countries)

• You agree to our terms and conditions
• You inform us how you get to the address data of your recipients until
• You obtain the consent of each recipient (double opt-in)
• Each mailing contains a unsubscribe link for the subscription
• Each mailing contains a valid imprint with your contact data
• Contact data, sender information or information in the subject must not be falsified by you
• You accept the international anti-spam laws of your country

Rules for handling e-mails, images and other documents

The following material may not be distributed via mailflatrate. A violation will result in a possible suspension of the account and possibly financial penalties and legal action.

• Pornographic, racist, defamatory, political content

• Goods or services classified as illegal

• Illegal pharmaceutical products

• Mailings advertising illegal substances

• Illegal gambling mailings

• Mailings with content that violates the laws of your country

The following data must not be used

• Addresses you copied from the Internet

• E-mail addresses that you have received via a single opt-in function. Only addresses from the double opt-in procedure can be used

• Orally collected e-mail addresses may not be used for mailings. To use the e-mail addresses and send mailings to any recipient, you need a written confirmation of consent from the recipient. In the case of declarations of consent not obtained in writing or electronically in accordance with § 28 (3a) BDSG, such confirmation is the prerequisite for effective consent

• B2B addresses may also not be used without consent. It is not true that no prior consent is required for mailings to B2B contacts. According to case law, consent must also be obtained for e-mail addresses before they are sent

• Mailing lists, which you have bought, may not be used with mailflatrate

• Data collected by a third party may not be used

• Members of associations or cooperatives may not only be contacted on the basis of their membership. Also here a previous agreement is needed

• You are not allowed to send mailings to social media contacts without further ado. If you have contact information on social networks such as Facebook, LinkedIn, Xing, etc., you may only contact these contacts through those networks

The following data may be used

• E-mail addresses that were collected via the double opt-in via your own website

• If a recipient of your mailings has already purchased goods or a service and the recipient was informed of this during the checkout process before the data collection with the following sentence, you may use the addresses: “The use of your data for your own promotional purposes for similar goods and services is not excluded. You can object to this use at any time without incurring any costs other than transmission costs according to the basic tariffs for the objection BUT: A sole reference in your AGB is inadmissible

• If a recipient has entered his or her data offline in a form and has therefore explicitly agreed to receive mailings in the form. We can request this form at any time and it must therefore be available as evidence

• If you have your addresses from the recipient personally by presenting a business card and he has agreed to the sending of mailings. You should still have your business card and you should also have a declaration of consent as proof

• If you have the data due to a raffle, you can use the e-mail address in principle for a mailing. However, the recipient was clearly informed about sponsors and the registration for the newsletter was not tied to the participation in the competition. The registration for the newsletter took place by a checkbox on a voluntary basis